Creating your account is completely free, and takes about a minute. ‎07-24-2019 I am extremely disappointed. Thanks guys! Until, after 30 minutes on various holds, Comcast confirmed this b/g/n is not an option. I have the same issue. If you have trouble adding a Wi-Fi network, complete the steps below. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I went through setup again and it synced that time again. Like it kicks me offline. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. Suggestions? Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I got the FitBit Aria and had some trouble setting it up with my WiFi network. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. I wish this solution would have worked for me but no such luck. Thank you for posting the update here. it says joining wifi and then Wifi error. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo. Enter your routers Admin settings (User: Admin Password: Password and changed the 2.4ghz to B/G/N and that's it. When I find the Aria wifi, I get a notice that it's not active when I click it. I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. See muddywaters post: https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Well no good news. Thank you!!!!! I have not made any changes to my network. My Aria won’t connect to our WiFi and is showing “WIFI ERR” - we switched from Xfinity (worked just fine) to Mediacom and haven’t been able to connect. Looks like Comcast is no longer transmitting the B band. However the Aria network settings are 2.4ghz and only on the B band. When I find the Aria wifi, I get a notice that it's not active when I click it. Mine stopped syncing on Saturday 3/17. Thank you for posting your update here. Are you getting any error message when your Aria tries to sync your data? I just had a chat with fitbit and they told me I was just out of luck. This info will help me to determine the cause of the issue and provide the correct solution. This is a known issue and Fitbit will replace within 12 months. 14:53 Everything was working fine before I moved and changed router. My scale went from useful tool to a basic scale. Hope to see you in our Fitbit Community more often my friend! Tried reconnecting to the network, now stuck in the Setup Active loop. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. It turns out that if you have a relatively new cable box / wireless router from Comcast / Xfinity, it does not enable 802.11b by default. I weigh in and It shows that it is trying to sync with the arrow going over the top of the display on the scale and then a x shows up at the bottom. It's a FitBit issue. Running with music makes you happy! Share Your Story. It was working fine on Friday march 16th. Thank you so much. Push in paper clip and hold while replacing battery. I have been trying this for hour . Not sure I want to spend 100+ dollars to buy yet another scale. Thinking something happened for 5 people to have the exact same problem at the exact same time. I have been having the same issues as well. Just got around to trying to reset and am getting a Wifi error. Go to fitbit.com/setup. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I had to do it from my laptop and reboot my modem. I'm really sick of this. The problem is with the app. I started having the problem once I started using the xfi pods. So I guess I am looking for a new scale. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Connectivity difficulties between Aria and Comcast... Connectivity difficulties between Aria and Comcast/Xfinity routers. All new routers through CC are default g/n on the 2.4ghz. The biggest concern (view this on the community website for Aria Fitbit) is that it has a bug and where the unit goes into (syncing, STEP OFF, then ERR messaging). I manually logged my weight and BMI today before I saw your note so I will check it tomorrow and provide an update. Take out one battery. Awesome! On the Today tab , tap your profile picture > Aria 2. See the seller’s listing for full details. At this point, it's on Fitbit for using cheap WiFi chips on a $100+ scale. Re: Wifi Connection Issues (Fitbit Aria Scale) ARIA scales same problem, was all ok with HH6 until this latest firmware update ending 236. So, this didn't solve my problem. @Gutsy I'm sorry for the late response. This was the only issue I had. At first I was getting the "WIFI ERR" message from the scale. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes, I took the batteries out too. I will still hope for the best because if it proves to be the application then the fix by FitBit should be even easier. 13:20 I don't recall getting a fitbit upgrade but I could have. Or this is now a LOSS and we move on to another brand? For this, follow the instructions below: Thank you all for your patience. After I did this, it linked for the first time. Step 1. I got it!!!! Be ready for the overwhelming posts about how disappointed users really are. ... it's on Fitbit for using cheap WiFi chips on a $100+ scale. I am in the same situation. - edited @Kay_dubb1 Thank you for joining us in this thread and our Fitbit Community! I take the battery out and try to go through set up again and it is says wifi is Catweb tap to change. ‎06-13-2018 To Reset the Aria: Try using the small reset hole on bottom. 2 Wochen in Betrieb mit 2 Personen. ‎03-22-2018 Join an existing conversation, or start a new thread to ask your question. So I moved recently and got a new router and when I've tried to reconnect my aria to the new wifi/router I keep getting the same 'wifi err' message no matter what I do. Go back to the Fitbit app and try again to add a Wi-Fi network. In this board you'll be able to tell your stories, meet more people and start your own topics. - last edited on If you have a hidden network, skip to the next section. MatthewFitbit. Thanks for the response. Thank you also for sharing the workaround that helped you to get your Aria scale linked to your WiFi network. You just plug the WAN port of the old router into a LAN port on your main router and you should have a wireless b connection. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. Just a suggestion for no 802.11b...   see if you can find an older Netgear g or n router. I think for every one person who is angry enough to post their problems with their scale there must be hundreds of others who have just thrown it away. I was able to lov in to my Comcast router, chande rhe setting as you advised, and my scale is up and working again! After switching that to a B/G/N I had to issues and the device linked fine. ‎07-24-2019 @JuanJoFitbit...it appears that FitBit is going to have a PR nightmare on their hands with the issues this network problem has presented. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Thank you for posting the update here. I, too, have tried removing the batteries, etc., but my Aria is still not connecting to the internet and therefore not syncing. Looking forward to your response my friend! If you attached a old wifi router to the Xfinity one that uses B … I am also in the same boat and now have a regular ole scale. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. When the screen refreshes, click edit again, select b/g/n and hit save. 18:29. @Swift88 Thanks for participating in our Fitbit Community! I tried the setup using my laptop and my cell phone, both say wifi error! It will not connect no matter what I do. https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Edit wifi settings under "Additional Settings". I'd like you to visit the Discussions board that I mentioned in my previous post so you can interact with more Community members. Hi, I can't connect my fitbit aria scale to my home wifi network. Given I had directly cut and pasted the PW from my gateway, I knew this to be false. I'm ready to bash this scale with a hammer. I hope the people who are super frustrated by their Aria scale are also invited to visit Fitbit discussion boards to share their experiences. I cleared my browser cookies and cash too. I am having the exact same issue! by 17:44. No my weight wasn't showing up in the app either or the dashboard. ‎03-22-2018 Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. The Late Late Show with James Corden Recommended for you Comcast has walked me through everything they can do. 13:59. - edited And like you set it linked up as soon as I changed that setting. It's basically saying that my Aria doesn't have a connection. only update is Xfinity now has an app for managing your network- was able to make the change right there in the app! Hah! I found instruction on how to reset the Aria and I not get the set up active but it will not complete setup. Have you heard about our Discussions board? With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. I purchased the Aria because of its integration with the app and now that I have to enter things manually the whole premise for purchasing it goes away. Creating your account is completely free, and takes about a minute. All Comcast routers are default at g/n on the 2.4ghz. I was SO hopeful when I found this thread.... after years of trying to connect my Aria, this post actually gave me hope! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. For parts or not working: An item that does not function as intended or is not fully operational. I suspect Fitbit updated the app around March 20th and broke the weight data sync between the website and the app. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. MAJOR shoutout to you for posting this solution! I tap and nothing happens. I just moved and my comcast router doesn't have the b/g/n option. Tried everything. Ya'll are going to get slammed on social media for this issue if someone doesn't step up and address the issue and NOT say it's a Comcast issue. I've been having the same problem with synch since 3/16/2018. I hope this find helps someone else and that Fitbit fixes this for future devices. I have an Aria 1st generation, I am experiencing the same issue. 17:41 I also checked my app update history and the FitBit App was updated 3 days ago which is after I started experiencing the issue. I'm so glad to hear that you managed to get your Aria scale connected to your network. I am having the same issue. The setup was successful. Just about ready to fling the Scale and the rest of our Fibbits [Misfits] OUT THE WINDOW !!!!!!!!!!!!!!!!!!!!!!!!! I am having the same issue as others on this thread and it started about the same time. ‎09-10-2019 If so I have a paper weight. seit 3 Tagen kommen diese Fehlermeldungen: Hi :-), step on, sensing, step off, thinkink, err. I've spent the last hour reading post after post regarding VERY disgruntled customers because when you add a basic $120.00 tracker, then add the $130.00 Aria...you have some serious money spent. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. @Liahna It's great to see you in our Fitbit Community! Like it kicks me offline. Fitbit sucks. 2. It was an option when the post was made. Had to take the batteries out of the scale, as other devices in the house were trying to connect to the scale network, when turned on. Very easy. Hope to see you in our Fitbit Community more often! As an Amazon Associate I earn from qualifying purchases. Don't hesitate to get back if you need further assistance! You could get it to work theoretically. @kaybee8888 That's great news! Xfinity techs had me install the XFi due to resolve ongoing slow speed. I'm so glad to hear that the workaround that shared @Swift88 helped you to get this issue resolved and your Aria could be set up. Is there ANY resolution to this? Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. It doesn't work. I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. However, I'm so glad to hear that you managed to get your Aria set up. They will not give you a refund if the item is over 45 days old. I just checked my Comcast XFi gateway device logs, and it does show my Chromecast devices using 2.4 b, and it also logged the Aria scale at least one time, but my WIFI network was never discovered in the Fitbit app, and I wasn't able to manually add it. the list of available options. Last sync was on the 20th. If you have trouble finding it, search for the name of the network using the search bar at the top. I feel like this works for everyone else but not for me. I agree this should be something that FitBit engineers can address via a firmware upgrade because I do not see Comcast changing and reintroducing 802.b. I have reset the wifi multiple times and the Aria will synch once not again. I found another topic on here that suggested turning off the 5ghz wifi frequency (so that only the 2.4 ghz frequency is active) and trying to connect the scale then. Fixed with your solution. Learn more steps to Connect Some Third-Party Devices to Your WiFi Network. The router we have isn’t issued by Mediacom - it’s an Arris Surfboard It's basically saying that my Aria doesn't have a connection. The scale tries and then goes back to setup when it fails. There is a workaround that has helped most users. Definitely not a good customer service experience. ‎07-30-2019 Aria ist ca. I have followed multiple posts without luck for the most part. Funny, there was a Fitbit update notification on my phone on the 20th, and the scale stopped working on the 21st. This will make it go into setup mode. Finally, let me know if your get any error message during the setup process. I'm happy to assist you and help you to get the Aria syncing issue resolved. However, today it quit syncing again and I tried to do setup again, but it won’t work this time. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. Share Your Story. I changed it to B and it's still not working. MatthewFitbit. Checking the error logs it was coming back with a "failed password" error. 19:25 @Kay_dubb1 That's great news! By connecting Aria 2 to your Wi-Fi network, your scale will automatically and privately transfer, or sync, your stats wirelessly to your Fitbit account after each use to help you track your progress. I too am unable to sync my scale. Find helpful customer reviews and review ratings for Fitbit Aria Wi-Fi Smart Scale, ... 1.0 out of 5 stars DO NOT BUY THIS SCALE IF YOU HAVE AN INTERNET WITH COMCAST AND HAVE AN XFINITY MODEM. The newer modems no longer support it as it's a security risk. Fitbit NOT doing it and taking care of their customers sends a VERY strong signal that the customer service that at one time was a strong suit for FitBit, has taken a turn south and all appearances point to strong-arming customers to the newer Aria 2. Have you made changes to your network, such as router settings or router? by ‎03-16-2018 I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. I'd like you to make sure that your router also runs the bandwidth 2.4GHz. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. It always shows an error when trying to connect to my network. Reviewed in the United States on January 11, 2015. my router does not show the scales MAC address as a connected device either. Running with music makes you happy! If that’s the case it is not a scale or WiFi issue. The data from my scale shows up on the Fitbit web portal but not in the iPhone app. I know the password is correct, I tested it on my phone.This has been very frustrating, why is it so hard?! It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Re: can't connect Fitbit Aria to wifi network Thanks, but I returned the XFi gateway for this reason and to save the $13/month rental when I already owned my own cable modem. Wifi, i 'll make sure to share their experiences this, follow the on-screen instructions to reconnect my kept. Any changes to your wifi network have not made any changes to my network password and changed router Fitbit portal. 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